Refunds & returns
Clear returns for collectors and players.
We want your order to arrive safely and exactly as expected. This page explains cancellations, online returns, in-store returns, faulty items, refunds, and return costs.
From delivery for online orders or purchase date for in-store orders.
Orders can be cancelled or amended before dispatch.
Contact us before sending items back.
Confirmed faulty returns are handled at no cost to you.
Order cancellation
Before dispatch: You may cancel or amend your order before it has been dispatched. Please contact us as soon as possible.
After dispatch: If your order has already been dispatched, we cannot cancel or amend it. You can still return eligible items by following this returns policy.
In-store returns
- We offer a 30-day return policy from the date of purchase.
- Items must be in the same condition as when purchased, unused and unopened.
- A valid receipt or proof of purchase is required.
This does not affect your statutory rights.
Online returns
- Contact us first: Let us know you want to return the product so we can provide instructions and a return authorisation number.
- Return the item in original condition: Items should be unused, undamaged, and have factory seals, tags, labels, retail packaging, and collector packaging intact where applicable.
- Package securely: Please package the item carefully to avoid damage during transit. We recommend using a tracked and insured service.
- Include your authorisation: Include the return authorisation number so we can process your return more efficiently.
Sealed products and collector packaging
Some products rely on sealed retail condition for their value. This includes sealed trading card products, booster boxes, elite trainer boxes, booster bundles, model kits, figures, collectibles, accessories, and other factory-sealed products.
You may inspect goods as you reasonably would in a physical shop. However, factory seals, shrink wrap, retail packaging, collector packaging, hygiene seals, clothing tags, swing tags, labels, and sealed presentation form part of the product and its resale value.
If these are opened, removed, damaged, tampered with, used, or altered beyond reasonable inspection, we may make a deduction from your refund to reflect the reduction in value. In some cases, this deduction may be up to the full purchase price.
This does not affect your statutory rights if an item is faulty, damaged, not as described, or otherwise does not meet your legal rights.
Faulty returns
- Contact us as soon as possible and include details of the issue.
- If needed, we will issue return instructions and a return authorisation number.
- Package the faulty item securely to prevent further damage.
- If confirmed faulty, we will provide a return label or arrange collection where appropriate.
- Once assessed, we will arrange a refund or replacement depending on availability and your preference.
Refunds and return costs
Once we receive the returned item and verify its condition, we will issue the refund to the original payment method. Processing times vary depending on your payment provider.
For standard returns, the buyer is responsible for return costs. For confirmed faulty items, we will provide a return shipping label or arrange collection where appropriate.
Delivery issues and supplementary costs
In the event of a delayed, lost, or misrouted order, The Save Point will not be liable for supplementary costs incurred by the customer, including missed events, additional shipping charges, or related expenses.
If you experience a delivery issue, contact us and we will work with the shipping provider to help resolve it as quickly as possible.
Before sending anything back
Need help with a return?
Include your order number and photos if an item is damaged or faulty.
Our cancellation and returns policy may change from time to time. Any updates will be reflected on this page. This does not affect your statutory rights.