Refunds & Returns
Simple returns with The Save Point
We want your order to arrive safely and exactly as expected. This page explains cancellations, online returns, in-store returns, faulty items, refunds and return costs.
From the date you receive your online order or purchase in-store.
Orders can be cancelled or amended before they are dispatched.
Contact us before sending items back so we can issue instructions.
If the item is confirmed faulty, we will provide a return label or collection.
Returns and cancellation policy
Please read the sections below before returning an item so we can process your request as smoothly as possible.
🕒 Order cancellation
Before dispatch: You may cancel or amend your order before it has been dispatched. Please contact our customer support team as soon as possible to request a cancellation or any necessary changes.
After dispatch: If your order has already been dispatched, we cannot cancel or amend it. You can still return eligible items by following the returns policy below.
🏬 In-store returns
For in-store returns, the following conditions apply:
- We offer a 30-day return policy from the date of purchase.
- Items must be in the same condition as when purchased, unused and unopened.
- A valid receipt or proof of purchase is required for all in-store returns.
This does not affect your statutory rights.
💻 Online returns policy
We offer a 30-day return policy from the day you receive your order. If you wish to return an item, please follow these guidelines:
- Contact our customer support team: Before returning any items, please contact us to let us know you would like to return the product. We will provide instructions and a return authorisation number. You can do this from the order page by selecting the order and clicking the return button.
- Return the item in its original condition: To be eligible for a full refund, the item must be returned in the same condition as received. It should be unused, undamaged and have any factory seals, tags, labels, retail packaging and collector packaging intact where applicable.
- Packaging and shipping: Please package the item securely to avoid damage during transit. We recommend using a tracked and insured shipping service when returning items to us.
- Return authorisation number: Include the return authorisation number provided by our customer support team so we can process your return more efficiently.
🔒 Sealed products, collector items and retail packaging
Some products we sell rely on their sealed retail condition for their value. This includes, but is not limited to, sealed trading card products, booster boxes, elite trainer boxes, booster bundles, model kits, figures, collectibles, accessories and other factory-sealed products.
Customers may inspect goods as they reasonably would in a physical shop. However, the factory seal, shrink wrap, retail packaging, collector packaging, hygiene seals, clothing tags, swing tags, labels and sealed presentation form part of the product itself and its resale value. Opening, removing, damaging or tampering with these seals, tags, labels or packaging may mean the item is no longer considered new and may reduce its resale value.
For example, a sealed trading card booster box with its factory seal or shrink wrap opened can no longer be sold by us as a new sealed booster box, even if the individual booster packs inside remain sealed. The item has changed from a sealed retail product into an opened product, which may need to be sold differently and at a reduced value.
If factory seals, shrink wrap, booster packaging, retail packaging, collector packaging, hygiene seals, clothing tags, swing tags, labels, inner contents, runners, cards, accessories or other product contents are opened, removed, damaged, tampered with, used or altered beyond what is necessary for reasonable inspection, we may make a deduction from your refund to reflect the reduction in value. In some cases, this deduction may be up to the full purchase price.
This does not affect your statutory rights if an item is faulty, damaged, not as described or otherwise does not meet your legal rights.
🛠️ Faulty returns
If you receive a faulty item, our priority is to make the return process as straightforward as possible. Please follow these steps:
- Contact support: Notify our customer support team as soon as possible. You can do this from the order page by selecting the order and clicking the return button. Please include details about the issue.
- Return authorisation: If the item is deemed faulty, our support team will issue a return authorisation number and provide return instructions.
- Packaging: Securely package the faulty item to prevent further damage during transit.
- Return shipping: If the item is eligible as a faulty return, we will provide a return shipping label or arrange collection. There is no cost to you for the return of faulty items.
- Refund or replacement: Once we receive and assess the faulty item, you will have the option of a refund or replacement, depending on availability and your preference.
Refunds
Once we receive the returned item and verify its condition, we will initiate a refund. Refunds will be issued to the original payment method used for the purchase.
Please allow a reasonable processing time for the refund to appear in your account, as processing times can vary depending on your payment provider.
Responsibility for return costs
For standard returns, the buyer is responsible for any costs associated with returning the goods. This includes shipping fees and any other relevant expenses incurred during the return process.
For confirmed faulty items, we will provide a return shipping label or arrange collection where appropriate.
Delivery issues and supplementary costs
In the event of a delayed, lost or misrouted order, The Save Point will not be liable for supplementary costs incurred by the customer. This includes, but is not limited to, compensation for missed events, additional shipping charges or other related expenses.
If you experience any issues with your delivery, please contact our customer support team. We will work with the shipping provider to resolve the situation as quickly as possible.
Need help with a return?
If you have any questions or need assistance, please contact our customer support team before sending anything back. This helps us keep the return process clear, trackable and easier to resolve.
- Use your order page where possible.
- Include your order number.
- Include photos if the item is damaged or faulty.
Thank you for shopping with The Save Point
We appreciate your understanding and cooperation in following our cancellation and returns policy.
