Refunds & Returns
Before Dispatch: You have the right to cancel or amend your order at any time before it has been dispatched. Please contact our customer support team as soon as possible to request a cancellation or any necessary changes. We will do our best to accommodate your request.
After Dispatch: If your order has already been dispatched, we regret that we cannot cancel or amend it. However, you can still return the items following the instructions provided in our Returns Policy below.
We offer a 30-day return policy from the day you receive your order. If you wish to return an item, please follow these guidelines:
- Contact our customer support team: Before returning any items, please contact our customer support team to inform us about your intention to return the product. We will provide you with the necessary instructions and a return authorization number. You can do this from the order page, select the order, & click on the return button.
- Return the item in its original condition: To be eligible for a full refund, the item must be returned in the same condition as you received it. It should be unused, undamaged, and in its original packaging.
- Packaging and shipping: Please ensure that the item is securely packaged to avoid any damage during transit. We recommend using a tracked and insured shipping service to return the item to us. Please note that the buyer is responsible for any costs associated with the return shipment.
- Return authorization number: Make sure to include the return authorization number provided by our customer support team. This will help us process your return more efficiently.
Once we receive the returned item and verify its condition, we will initiate a refund. The refund will be issued to the original payment method used for the purchase. Please allow a reasonable processing time for the refund to reflect in your account.
Liability for Supplementary Costs:
In the unfortunate event of a delayed, lost, or misrouted order, The Save Point will not be liable for any supplementary costs incurred by the customer. This includes but is not limited to, compensation for missed events, additional shipping charges, or any other related expenses.
We recommend contacting our customer support team if you experience any issues with your delivery. We will work closely with the shipping provider to resolve the situation as quickly as possible.
Responsibility for Return Costs:
The buyer is responsible for any costs associated with returning the goods. This includes shipping fees and any other relevant expenses incurred during the return process.
Please note that our cancellation and returns policy is subject to change, and any updates will be reflected on this page. If you have any further questions or require assistance, please don’t hesitate to contact our customer support team.
Thank you for shopping with The Save Point. We appreciate your understanding and cooperation in adhering to our cancellation and returns policy.