Refunds & Returns

Order Cancellation:

Before Dispatch: You have the right to cancel or amend your order at any time before it has been dispatched. Please contact our customer support team as soon as possible to request a cancellation or any necessary changes. We will do our best to accommodate your request.

After Dispatch: If your order has already been dispatched, we regret that we cannot cancel or amend it. However, you can still return the items following the instructions provided in our Returns Policy below.

Returns Policy:

Online Returns Policy:

We offer a 30-day return policy from the day you receive your order. If you wish to return an item, please follow these guidelines:

Contact our customer support team: Before returning any items, please contact our customer support team to inform us about your intention to return the product. We will provide you with the necessary instructions and a return authorization number. You can do this from the order page, select the order, and click on the return button.
Return the item in its original condition: To be eligible for a full refund, the item must be returned in the same condition as you received it. It should be unused, undamaged, and any factory seals still intact.
Packaging and shipping: Please ensure that the item is securely packaged to avoid any damage during transit. We recommend using a tracked and insured shipping service to return the item to us. Please note that the buyer is responsible for any costs associated with the return shipment.
Return authorization number: Make sure to include the return authorization number provided by our customer support team. This will help us process your return more efficiently.

In-Store Returns Policy:

For in-store returns, the following conditions apply:

We offer a 30-day return policy from the date of purchase.
Items must be in the same condition as when purchased, unused, and unopened.
A valid receipt or proof of purchase is required for all in-store returns.

Please note that the conditions outlined above apply specifically to in-store returns. If you have any questions or need assistance, feel free to contact our customer support team. This does not affect your statutory rights

Refunds:

Once we receive the returned item and verify its condition, we will initiate a refund. The refund will be issued to the original payment method used for the purchase. Please allow a reasonable processing time for the refund to reflect in your account.

Liability for Supplementary Costs:

In the unfortunate event of a delayed, lost, or misrouted order, The Save Point will not be liable for any supplementary costs incurred by the customer. This includes but is not limited to, compensation for missed events, additional shipping charges, or any other related expenses.

We recommend contacting our customer support team if you experience any issues with your delivery. We will work closely with the shipping provider to resolve the situation as quickly as possible.

Responsibility for Return Costs:

The buyer is responsible for any costs associated with returning the goods. This includes shipping fees and any other relevant expenses incurred during the return process.

Please note that our cancellation and returns policy is subject to change, and any updates will be reflected on this page. If you have any further questions or require assistance, please don’t hesitate to contact our customer support team.

Thank you for shopping with The Save Point. We appreciate your understanding and cooperation in adhering to our cancellation and returns policy.

Faulty Returns:

In the unfortunate event that you receive a faulty item, our priority is to make the return process as seamless as possible for you. Please follow these steps:

Contact Support: Notify our customer support team immediately about the faulty item. You can do this from the order page by selecting the order and clicking on the return button. Provide details about the issue for a faster resolution.
Return Authorization: If the item is deemed faulty, our support team will issue a return authorization number and provide instructions for the return process.
Packaging: Securely package the faulty item to prevent further damage during transit. If the item is eligible for a return, we will provide a return shipping label or arrange to have the item collected. There is no cost to you for the return of faulty items.
Shipping Service: Utilize the provided return shipping label or follow the instructions for the arranged collection. Ensure the use of a tracked and insured shipping service for a secure return process.
Refund or Replacement: Upon receiving the faulty item, we’ll promptly assess it. You’ll have the option for a full refund or a replacement, depending on your preference.

Please note that this process is specific to items identified as faulty upon receipt. For any other returns or concerns, refer to the general Returns Policy outlined above.

If you have any questions or need assistance, feel free to contact our customer support team. Thank you for your understanding.