The Save Point Warranty Policy
At The Save Point, we are committed to providing quality video games and consoles to our customers in the UK. We understand that issues may occasionally arise with our products, and we aim to resolve them promptly and efficiently. This warranty policy outlines the terms and conditions for warranty coverage for purchases made on our website, including refurbished consoles.
All new video games and consoles sold on our website are covered by a manufacturer’s warranty. The specific warranty details may vary depending on the product and the manufacturer. Please refer to the product description or packaging for more information on the duration and scope of the warranty coverage.
Refurbished Consoles Warranty
All refurbished consoles sold on our website are covered by our own warranty for a period of 12 months from the date the customer receives the console. This warranty covers defects in materials and workmanship under normal use. During the warranty period, if a defect arises, we will collect the console from the customer, repair it, and return it to them free of charge.
Manufacturer’s Warranty Claims
If you experience any issues covered by the manufacturer’s warranty, please contact the manufacturer directly for assistance. The warranty information and contact details can usually be found in the product documentation or on the manufacturer’s website.
Refurbished Consoles Warranty Claims
If you encounter any issues with a refurbished console covered by our warranty, please contact our customer support team within 12 months from the date you received the console. We will arrange for a courier to collect the console from you, perform the necessary repairs, and return it to you free of charge.
The following situations are generally not covered by warranty:
- Damage resulting from misuse, negligence, or improper handling of the product.
- Any modifications or alterations made to the product without prior authorization.
- Normal wear and tear, including cosmetic damage that does not affect the functionality of the product.
- Issues arising from compatibility with third-party software or accessories not supplied by The Save Point.
If your refurbished console is not covered by warranty or if the issue is excluded from warranty coverage, we offer a discount on any repair services you may require. Please contact our customer support team for more information on pricing and arrangements.
Returns and Refunds
For information on returns and refunds, please refer to our separate Refunds and Returns Policy available on our website.
Limitation of Liability
To the extent permitted by law, The Save Point shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our products.
Modifications to the Warranty Policy
The Save Point reserves the right to modify or update this warranty policy at any time without prior notice. The most current version of the policy will be posted on our website.